Terms and Conditions

Thank you for becoming a ChaseSkills customer.We would like to outline our terms and conditions surrounding what we do and how we value your business.

  • Mountain biking is a high risk activity. We take necessary precautions to reduce this risk however by signing up to our skills sessions, adventures or activities you accept responsibility for you own situation and to always ride within your own abilities
  • We do not sign off bikes/equipment as safe, you are required to either bring a safe, working bike or to hire one at your expense-the same goes for safety equipment i.e helmets/gloves etc
  • At times your session may need to be rescheduled due to unforeseen circumstances and we will always try to reschedule as soon as we can.
  • If the weather does not play ball and we think it will be unsafe or not enjoyable we will step on an contact you to rearrange
  • All booking are final.
  • Our refund policy is as follows;
  • There are no cash refunds on vouchers.

If we reschedule your course/guided ride you have a right to a full refund through the original payment method.

If you cancel your course/guided ride we have a staged refund policy as follows-within 3 months prior of session=full refund. Within 2 months prior to session 50% refund. Later than that 0% refund. If you cannot make the original date please get in touch as we would like to ride with you and can always transfer you onto another course.

Our trips away have a refund policy as follows, please read through before booking on.

Snowdon trip.

  • 5 months prior 100% deposit refund. 4 months  prior 50% deposit refund. 3 months prior no refund on deposit

Gravity Camp.

  • 5 months prior 100% deposit refund. 4 months  prior 50% deposit refund. 3 months prior no refund on deposit

Tweedlove.

  • 6 months prior 100% deposit refund. 5 months  prior 50% deposit refund. 4 months prior no refund on deposit

Alps trips.

  • 7 months prior 100% deposit refund. 6 months  prior 50% deposit refund. 5 months prior no refund on deposit

 

Should you have any questions please ask and we will try to help where we can.

 

The ChaseSkills Team